Below is the text of Mr Major’s written Parliamentary Answer on Visiting Officers (Waiting Time) on 10th July 1986.
Mr. Craigen Asked the Secretary of State for Social Services what is the normal waiting time for claimants awaiting his Department’s visiting officers; and what was the comparable figure in 1983-84.
Mr. Major On average it takes 10 days from the time when a case has been referred to a visiting officer of LO I grade until action following the visit has been completed. This is the same as in 1983-84. LO II grade officers, who handle a larger proportion of routine visits, take an average of 23 days to complete action on a visit, compared with 17 days in 1983-84.