Below is the text of Mr Major’s written Parliamentary Answer on Departmental Telephone Calls on 1st July 1986.
Mr. Heddle Asked the Secretary of State for Social Services what arrangements he proposes to make to ensure that members of the public who telephone his Department’s office at 4-10 Regency Street, London SW1, will in future receive a prompt and efficient response.
Mr. Major Complaints have been made recently about the telephone service at the Regency Street office. Management have investigated and found faults on the switchboard. British Telecom has undertaken the necessary repairs and a normal, satisfactory service has now been restored.